Frequently Asked Questions

Can I sell my car to ReCar without buying a car from ReCar?

 Yes, our offer will not change based on whether you’re buying a car from us or not.

Is the online offer a real offer or an estimate?

We provide real offers, both online and in-store, and all of our offers are good for 7 days. If you have an online offer to redeem, bring it to any ReCar store. Once we verify that your car’s condition matches the information we received online, you’ll leave with payment in hand. Some offers are adjusted after the verification process.

Can I negotiate my offer?

No, all of our offers are firm and valid for 7 days.

Can I get both an online and in-store appraisal?

If you have an online offer, an additional appraisal isn’t needed unless the offer is no longer valid. We use the same appraisal criteria online and in-store, and every car’s condition is verified in person when an online offer is redeemed. We only adjust online offers if a car’s condition differs from the information we received online.

 Do I have to get my offer online?

 No, you’re always welcome to bring your car to a ReCar store for an in-store appraisal. To get an in-store appraisal, you can either make an appointment or simply stop by whenever it’s convenient for you.

What do I do after I get an online offer?

If you want to redeem your offer and sell your car to ReCar, you have 7 days from the day the offer is made. You can either make an appointment or simply bring the car to us anytime we’re open. We’ll verify your car’s condition, finalize your offer, and you’ll be able to leave with payment in hand.

Will you pick up my vehicle from my home?

 We currently offer a pick-up service. Offers can be redeemed at any ReCar store.

Do I need an appointment to sell my car?

 Although you do not need an appointment to get a value for your vehicle, you will need an appointment to sell us your vehicle. You can schedule an appointment using the appointment form on this page or by calling your local ReCar.

Do I have to sell my car at the same location that gave me an offer?

You may sell your car at any ReCar location with the same written offer for seven days. If your appraisal was completed more than seven days ago, we will re-appraise your car and provide an updated offer.

How do you determine my offer?

We review current market conditions as well as your car’s specific year, make, model, mileage, and vehicle history report. We examine your car’s condition inside and out for major defects like frame or flood damage. We also test drive your car and check to see if the brakes and turn signals are working (among other things). If repairs are needed, we may adjust our offer accordingly. In regard to cleanliness, the long-term maintenance and care of your car is what’s most important in determining our appraisal offer.

What do I need to sell my car?

Requirements can vary from province to province, but there are a few items you’ll need no matter where you are:

Your car’s title or payoff information. All titleholders should be present.

Valid and current registrations

Valid photo ID for all title holders.

All keys and remotes

Please note that you don’t need these things to get an offer for your car, but if you think you plan to sell when you get your offer, you should come prepared with these items.

How do I get paid for my car?

You will leave with payment in hand the same day you sell us your car.

What if I owe more on my car than the amount of your offer?

If the remainder of your loan is greater than the offer for your car, no problem! We will calculate the difference between your remaining loan balance and our offer to you. To ensure the full amount is paid to your lender, at the time of transaction ReCar will accept many forms of payment such as bank draft or credit card. Additionally, if you are purchasing a vehicle with us, in most cases you will be able to refinance the amount owing.

Do you buy leased cars?

Yes! In most cases, you can sell your leased car in almost the same way as any other financed car. We’ll appraise the car, then contact the leasing company for a payoff quote and process any equity you might have. Also, be aware that your leased car might not be eligible for trade-in tax savings. Check with your leasing company for complete details.